How Remi stays reliable

Last updated: 22 October 2026

Remi answers your phone, so it has to be there when your customers call. This page explains what we have built to keep calls answered, and what happens when something goes wrong.

If Remi's servers can't be reached

Every Remi phone number has a backup that runs on our phone provider's network, separate from Remi's own servers. If Remi can't take a call, the backup steps in. Where your business has a number for putting calls through, the caller is told they're being put through and the call rings your team. Otherwise the caller hears a short message asking them to try again in a few minutes, instead of an error.

If a call drops

If the connection between the phone network and Remi breaks during a call, Remi reconnects and carries on where the conversation left off, instead of starting again.

If an AI provider has an outage

Remi uses more than one AI provider. When one fails or stops responding, Remi retries and, where a backup provider is set up, routes around the failure instead of failing every conversation.

We're alerted when something breaks

Automatic checks watch Remi around the clock. If an AI provider fails or part of the service stops working, we are alerted straight away, so we can fix it, often before you notice.

Updates without cutting calls off

A new version of Remi only starts taking calls once it has passed a health check, and we release updates when no calls are in progress.

Questions

If something isn't working, or you want to know more about how Remi handles a particular situation, see our support page.