Remi Support

Last updated: 22 October 2026

Need help with Remi, your account, or a call or message Remi handled? Here is how to reach us.

How to reach us

• WhatsApp: message us on WhatsApp
• Email: hello@remireception.com
• From your dashboard: sign in at remireception.com/app and choose Help & support at the bottom of the menu.

When we're available

Monday to Saturday, 08:00 to 18:00: UK time for customers in the United Kingdom, and South African time for customers in South Africa.

We reply within one working day. A message sent outside these hours is answered on the next working day.

These hours are for questions about your account and set-up. Remi itself keeps answering your calls and messages 24 hours a day, 7 days a week.

If Remi isn't answering your calls

WhatsApp us and say it's urgent, so we can look at it first. You can read how Remi keeps calls answered, and what happens when something goes wrong, on our reliability page.

Help us help you faster

• Your business name
• For a question about a call: the caller's number and roughly when they called
• A screenshot, if something in your dashboard looks wrong

Billing and your data

For invoices, changing plan or cancelling, use Settings → Billing in your dashboard, or contact us as above. How we handle personal information is set out in our Privacy Policy.