Remi is an AI receptionist for Birmingham GPs, dentists, specialists and private practices. It answers every call 24/7 in clear British English, books and reschedules straight into your diary — and on WhatsApp, SMS and email it detects your patient's own language and replies in it.
Book a demo and hear Remi answer a live call · 1-week free trial
The Birmingham problem
About 16% of Birmingham residents report a main language other than English (Birmingham City Council, Census 2021), against 8.9% across England and Wales — roughly double the national rate. A patient who has to conduct an appointment booking in their second language often puts the phone down and asks a relative to ring later. Sometimes nobody rings at all.
How Remi actually handles it
Being straight about what this does: Remi answers calls in clear British English. Where the language difference is solved is messaging — on WhatsApp, SMS and email Remi detects the language your patient writes in and replies in it, automatically, mid-conversation. For a Birmingham practice that is usually where it matters most, because a patient who struggles on the phone will very often message instead.
Wherever your rooms are
Remi runs on the phone line you already have, so there is nothing to install and nothing to move.
How Birmingham families actually book
Where English is a second language, appointments are frequently booked by a son, a daughter or a spouse — sometimes for two or three family members in a single call. Remi handles that the way a good receptionist does: it keeps the caller's details separate from the patient's, books each appointment against the right person, and sends every confirmation to the number that should actually receive it.
Want the full walkthrough of how Remi handles a call? See the UK clinics page →
Practice-ready
Remi runs alongside your booking system — no rip-and-replace — and treats patient information the way a healthcare practice has to.
Pricing
£149/mo
vs £2,437/mo true cost of a full-time receptionist who still goes home at 5
All prices exclude VAT.
Chasing outstanding patient accounts too? Add PaidUp from £19/mo, or go Complete for the full back office. See all of Remi →
See it on your line
Leave your details and we'll set up a live demo on your own number, so you can hear the latency and voice quality yourself — no obligation.
Prefer WhatsApp? Message us here →
Book a demo and have a live conversation with Remi on your own line — then put it on your practice number in a couple of days.
Book a free demoOr start your trial — from £149/mo
Questions
On WhatsApp, SMS and email Remi detects the language your patient writes in and replies in it, covering the languages you would expect across Birmingham — Urdu, Punjabi, Bengali, Polish, Romanian and more — and it switches mid-conversation if the patient does. On a live phone call Remi speaks clear British English. We are deliberately precise about that split rather than claiming spoken cover we do not have.
All of them — Remi is software on your existing line, so a practice in Edgbaston and one in Sutton Coldfield are set up identically, with nothing to install. Most interest comes from the Edgbaston and Harborne medical corridor, the Solihull and Sutton Coldfield private practices, and the city-centre clinics around the Jewellery Quarter.
By message, yes — on WhatsApp, SMS and email Remi detects the language your patient writes in and replies in it automatically, mid-conversation. On a live phone call Remi speaks clear British English. We would rather be precise about that than oversell it: the language coverage is on the messaging channels, which is where patients who find English hard on the phone tend to go anyway.
Yes. Remi writes bookings, reschedules and cancellations straight into Google Calendar, Cliniko or Acuity in real time, so the diary a patient hears about on the phone is the same one your front desk is looking at. Because it reads live availability, it will not double-book a slot.
It answers the routine ones — which insurers you work with, whether a referral letter is needed, what to bring, where to park — from a knowledge base you control. Anything clinical, unusual, or outside that knowledge base is escalated to a human instead of guessed at. Remi does not give medical advice.
Yes. We sign a UK GDPR data processing agreement with your practice, patient data is stored securely on EU-hosted infrastructure, callers are told up front that they are speaking with an AI assistant and that calls are recorded, and Remi only collects the information your practice asks it to collect.
Remi · Standard is £149/month and includes 1,000 talk-minutes (roughly 38 minutes of live calls a day), with additional minutes at 15p/min. A full-time medical receptionist in the UK costs about £29,245 a year once employer's National Insurance, the pension minimum, holiday cover and recruitment are counted — and still goes home at five. You can start with a free 1-week trial.
No. You keep your existing number and forward it to Remi, so nothing on your website, Google listing or letterhead has to change. If a call is ever missed, Remi sends the caller an instant WhatsApp text-back so the patient does not simply phone the practice down the road.
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Also serving: London · Manchester