Remi is an AI receptionist for London GPs, dentists, specialists and private practices. It answers every call 24/7, books and reschedules straight into your diary, fields insurance questions and sends the intake form — at 7am before the commute, at 8pm after it, and right through the weekend.
Book a demo and hear Remi answer a live call · 1-week free trial
The London problem
Indeed puts a London receptionist at £29,798 — about 16% above the national average. Add employer's National Insurance and the pension minimum and the real cost of employment is roughly £34,200 a year, about £2,850 a month. That buys cover from nine to five, in the one city where your patients are themselves at work from nine to five. The calls you most want are the ones landing at 7:40am and 7:15pm.
The second London tax
A London patient calling between meetings gets your voicemail, decides not to leave one, and rings the next practice on the search results. Remi picks up in under two seconds, so the enquiry never becomes somebody else's patient — and any call that still slips through gets an instant WhatsApp text-back.
Wherever your rooms are
Remi runs on the phone line you already have, so there is nothing to install and nothing to move.
The question every London practice gets
Private London practices field the same three questions before anything else: which insurers you work with, whether a referral letter is needed, and what a self-pay consultation costs. Remi answers all three from a knowledge base you control — and escalates anything it has not been told rather than guessing. It will never invent a policy answer to keep a caller happy.
Want the full walkthrough of how Remi handles a call? See the UK clinics page →
Practice-ready
Remi runs alongside your booking system — no rip-and-replace — and treats patient information the way a healthcare practice has to.
Pricing
£149/mo
vs £2,437/mo true cost of a full-time receptionist who still goes home at 5
All prices exclude VAT.
Chasing outstanding patient accounts too? Add PaidUp from £19/mo, or go Complete for the full back office. See all of Remi →
See it on your line
Leave your details and we'll set up a live demo on your own number, so you can hear the latency and voice quality yourself — no obligation.
Prefer WhatsApp? Message us here →
Book a demo and have a live conversation with Remi on your own line — then put it on your practice number in a couple of days.
Book a free demoOr start your trial — from £149/mo
Questions
It is usually the opposite. A single-handed consultant is the person least able to answer a phone, because when you are in clinic there is nobody else to pick up at all. Remi costs £149/month against roughly £2,850 a month for the London receptionist you probably cannot justify, and it answers every call while you are with a patient. Several of our smallest practices get the most out of it.
All of them. Remi is software on your existing phone line, so there is nothing to install and no travel involved — a practice in Harley Street and one in Croydon are set up identically. In practice most interest comes from the private-practice clusters: Marylebone and Harley Street, the City and Canary Wharf, Chelsea and Kensington, and the south-west London corridor through Wimbledon and Richmond.
Remi · Standard is £149/month including 1,000 talk-minutes, then 15p/min. Indeed reports the average London receptionist at £29,798 a year; once employer's National Insurance and the pension minimum are added the real cost of employment is roughly £34,200 a year, or about £2,850 a month — and that person still cannot answer at 7am, at 8pm, or on a Sunday.
Yes. Remi writes bookings, reschedules and cancellations straight into Google Calendar, Cliniko or Acuity in real time, so the diary a patient hears about on the phone is the same one your front desk is looking at. Because it reads live availability, it will not double-book a slot.
It answers the routine ones — which insurers you work with, whether a referral letter is needed, what to bring, where to park — from a knowledge base you control. Anything clinical, unusual, or outside that knowledge base is escalated to a human instead of guessed at. Remi does not give medical advice.
Yes. We sign a UK GDPR data processing agreement with your practice, patient data is stored securely on EU-hosted infrastructure, callers are told up front that they are speaking with an AI assistant and that calls are recorded, and Remi only collects the information your practice asks it to collect.
Remi · Standard is £149/month and includes 1,000 talk-minutes (roughly 38 minutes of live calls a day), with additional minutes at 15p/min. A full-time medical receptionist in the UK costs about £29,245 a year once employer's National Insurance, the pension minimum, holiday cover and recruitment are counted — and still goes home at five. You can start with a free 1-week trial.
No. You keep your existing number and forward it to Remi, so nothing on your website, Google listing or letterhead has to change. If a call is ever missed, Remi sends the caller an instant WhatsApp text-back so the patient does not simply phone the practice down the road.
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