Remi answers your clinic phone and WhatsApp 24/7 in English or Afrikaans, checks live availability in Cliniko, and books, moves or cancels the appointment while the patient is still on the line. No call-backs, no typing it in twice.
Connect your Cliniko account yourself in minutes · 1-week free trial
In your Cliniko diary
Remi works from the same diary your team uses, so what it books is what you see.
Before it offers a time, Remi asks Cliniko which slots are free for that appointment type, so patients only hear times you can actually see them.
Each of your services is linked to its Cliniko appointment type, so an initial assessment books as an initial assessment, with the right length.
Patients can move or cancel by phone or WhatsApp. Remi changes it in Cliniko and offers the next free time straight away, so you keep the booking.
Remi looks up returning patients in Cliniko by email address and books them under their existing record. New patients are added for you.
Whether the patient rings or messages, the booking lands in Cliniko the same way, with a WhatsApp confirmation and reminders before they come in.
Remi never gives clinical advice. Anything clinical or urgent is put through to your team or taken as a detailed message, with staff alerted.
How it connects
No developer, no waiting on a setup call. You connect Cliniko from the Remi dashboard during your free trial.
How a call goes
No menus, no “press 1.” Remi just talks, and the patient can interrupt naturally.
The appointment moves in your Cliniko diary during the call, so Thursday's slot is free again for someone else.
Pricing
R1,900/mo
Every plan with voice books into Cliniko at no extra cost
All of Remi's plans and add-ons: see all of Remi →
See it on your line
Leave your details and we'll set up a live demo, so you can hear Remi check availability and book on a real call, no obligation.
Prefer WhatsApp? Message us here →
Questions
Yes. Remi connects to Cliniko with an API key, reads live availability for each appointment type, and books, reschedules and cancels appointments directly in your Cliniko diary, on the phone and over WhatsApp.
In Cliniko, open My Info, then Manage API keys, and create a key. In the Remi dashboard go to Settings, then Connections, paste the key, and choose the business and practitioner Remi should book for. Then link each of your services to its Cliniko appointment type. It takes a few minutes and you can do it yourself.
Cliniko only shares availability for a business that is shown in online bookings. In Cliniko go to Settings, Business information, Edit information, and turn on "Display this business in online bookings". Remi warns you in the dashboard if this is switched off.
Remi only offers the times Cliniko lists as available for that appointment type and practitioner, and writes the booking straight into Cliniko, so your team sees it in the diary straight away.
Yes. A patient can call or message to move or cancel. Remi changes the appointment in Cliniko and, for a cancellation, records it with the note "Cancelled by the patient via Remi" so your team knows where it came from.
When you connect, you choose the practitioner Remi books for, and each service is linked to its Cliniko appointment type. If your clinic has several practitioners, book a demo and we will look at your diary with you.
Your API key tells Remi which Cliniko region your account lives in, so it works wherever your Cliniko account is hosted.
Remi signs a POPIA operator agreement with your practice, and its data is hosted in the EU. Remi never gives clinical advice. Anything clinical or urgent is put through to your team or taken as a detailed message, with staff alerted.
The Cliniko connection is included. Remi Lite is R1,900/mo with 500 talk-minutes, then R1.85/min. Busier clinics can step up to Remi Standard at R2,900/mo with 1,000 minutes. Every plan starts with a free 1-week trial.
Book a demo and have a live conversation with Remi, then connect your own Cliniko account during your free trial.
Book a free demoOr start your trial from R1,900/mo
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