Remi · for Physiotherapy Practices

Your practice's phone, answered — every call, every language.

Remi is an AI receptionist for physio practices. It answers every call 24/7 in English & Afrikaans, books and reschedules, fields medical-aid and session-package questions, and sends the intake form — while you're in a treatment room, after hours, or on a public holiday.

Book a free demo

Tap “Talk to Remi” (bottom-right) to hear it answer live · 1-week free trial

24/7
every call answered — nights, weekends, holidays
11
languages by message · English & Afrikaans by voice
POPIA
operator agreement provided · data secured & EU-hosted

The problem

A missed call is a patient who booked somewhere else.

The phone rings mid-treatment, at reception's lunch, or after hours — so it goes to voicemail, and most patients don't leave one. They call the next practice down the medical-aid list. Your front desk can't catch every call. Remi answers all of them, instantly, around the clock.

How a call goes

It answers, understands, and books — like your best receptionist.

No menus, no “press 1.” Remi just talks — and the caller can interrupt naturally, the way they would with a person.

1
Ring · picks up instantly
"Thanks for calling Cape Physio & Rehab, this is Remi — how can I help?" — in the caller's language.
2
Understands the request
Caller: "My back's been terrible, do you have anything this week?" — Remi grasps the intent and maps it to an assessment or follow-up.
3
Answers the medical-aid question
"We do — bring your medical-aid card and referral if you have one. Would Thursday 2:30 or Friday 9am suit you?" — from your practice's own knowledge base.
4
Books it in real time
"You're booked Thursday 2:30 with a 45-minute assessment. I'll text your confirmation now." — written straight into your calendar.
✓
Confirmed · intake sent
✅ Booking confirmed, WhatsApp reminders scheduled — and because it's a new patient, the digital intake form goes out automatically.

Anything clinical or sensitive is escalated to a person, with a summary — Remi never gives medical advice.

Built for a physio front desk

It knows the questions your practice actually gets.

Understands intent

"Something for my sore neck" → the right assessment or follow-up. It works out what patients mean, not just keywords.

Medical-aid & referral questions

Answers what to bring, referral requirements and what you cover — straight from your practice's knowledge base.

Session packages & memberships

Tracks prepaid session packages and nudges patients when they're running low — so blocks get rebooked.

Digital intake & prep

New patient? The intake form goes out automatically, so they arrive ready and you start on time.

No-show reminders

WhatsApp confirmations and reminders at 48h, 24h and 2h — fewer empty slots and late cancellations.

Knows when to escalate

Clinical, sensitive or complex? Remi takes a message or hands off to a person, with a summary — never winging it.

Practice-ready

Safe with patient data. Works with your tools.

Remi runs alongside your booking system — no rip-and-replace — and treats patient information the way a healthcare practice has to.

POPIA operator agreement Google Calendar, Cliniko & Nookal Data secured & EU-hosted Built & supported in South Africa

Pricing

A fraction of a front-desk salary.

R2,900/mo

vs R8,000+ for a part-time receptionist who still goes home at 5

Start your free 1-week trial

Want invoice chasing & the full back office too? See all of Remi →

See it on your line

Get a callback from Remi.

Leave your details and we'll set up a live demo on your own number, so you can hear the latency and voice quality yourself — no obligation.

Prefer WhatsApp? Message us here →

Hear Remi answer your phone.

Tap “Talk to Remi” in the corner to have a live conversation with it right now — then put it on your practice number in a couple of days.

Book a free demo

Or start your trial — from R2,900/mo