Remi · AI receptionist · For optometry practices

Every eye test booked. Even when the shop is full.

Remi answers your practice phone 24/7 in English or Afrikaans, books eye tests and contact lens check-ups into Google Calendar, Cliniko or Acuity, and sends WhatsApp reminders before each appointment. Anything clinical, like a sudden change in vision, goes straight to your optometrist.

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Hear Remi answer a live call · 1-week free trial

The problem

The phone rings while you're in the testing room.

An eye test takes your optometrist out of the shop for a good while, and the front of house is busy with frame fittings, collections and medical aid paperwork. So calls go unanswered at exactly the moments you're busiest. With 9.17 million lives covered by medical schemes ^[2] and 4,318 registered optometrists ^[1] competing for their bookings, a caller who can't get through just tries another practice. Remi picks up every call and books the test straight into your diary.

How a call goes

It answers, understands, and gets it done.

No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.

Ring · picks up instantly

Good morning, Clearview Optometrists, this is Remi. How can I help?

Caller · the reason

Hi, I need an eye test. My glasses don't seem strong enough any more.

Remi · checks the diary

Of course. We have Wednesday at 10:00 or Saturday at 9:30. Which would you prefer?

Caller · picks a time

Saturday at half past nine, please. It's Anita Jacobs.

✓

Booked · confirmed on WhatsApp

You're booked for Saturday at 9:30, Anita. Please bring your current glasses. I've sent the details to your WhatsApp, and you'll get a reminder beforehand.

Remi never gives clinical advice: if a caller reports a sudden loss of vision, flashes or an eye injury, it puts them straight through to your optometrist or gives them the number you've chosen for urgent cases, and it is never an emergency service.

Built for optometry practices

It knows the calls your business actually gets.

Eye tests and contact lens check-ups

Books, moves and cancels appointments live on the call in Google Calendar, Cliniko or Acuity. On another system, Remi sends your booking link or takes a message.

Reminders that cut no-shows

WhatsApp confirmations and reminders 48 hours, 24 hours and 2 hours before each appointment, plus optional deposits or payment links on the services you choose.

Missed call, instant WhatsApp

If a call does slip through, Remi sends the patient a WhatsApp straight away and carries on the conversation there, in any of 11 languages by message.

Urgent calls go to a person

Sudden vision changes or an eye injury? Remi puts the call straight through to your optometrist, or takes a detailed message and alerts staff.

Gaps filled, patients won back

On Complete, Remi fills last-minute cancellations from your waitlist, wins back patients who haven't booked in a while and asks happy patients for a Google review.

Unpaid accounts chased

PaidUp (from R299/mo) politely chases unpaid balances over WhatsApp and email with a payment link, so nobody on your team has to make awkward calls.

What the research says

The numbers behind the missed call.

The HPCSA had 4,318 optometrists and 159 dispensing opticians registered at 31 October 2024, so patients have a real choice of where to book.^[1]
Medical schemes covered 9.17 million lives in 2024, according to the Council for Medical Schemes, a large pool of insured patients.^[2]
Gauteng alone had 3,578,411 medical scheme beneficiaries in 2024, so practices in the province compete for a big, busy market.^[4]
93.8% of South African social media users are on WhatsApp, so a missed-call text-back there usually reaches the patient before they ring someone else.^[3]

One hire, four jobs

You've met the receptionist. Meet the rest of the team.

Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the rand value it brings back every month.

Remi · Operations

Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.

Remi · Get Paid

Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From R299/mo as PaidUp.

Remi · Growth

Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.

Meet the whole team on the Remi homepage →

Ready for real customers

Safe with your data. Works with your diary.

Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.

POPIA operator agreement · data EU-hosted Google Calendar, Cliniko & Acuity Urgent calls put straight through Built & supported in South Africa

Pricing

A fraction of a front-desk salary.

R1,900/mo

vs about R10,356 a month for a medical receptionist^[5]

Answers every call 24/7 in English & Afrikaans
500 talk-minutes included (≈19 min/day), then R1.85/min
Books, reschedules & answers questions live on the call
Missed-call → instant WhatsApp text-back
Reminders, dashboard & daily brief

Start your free 1-week trial

Just want WhatsApp bookings? Basic from R990/mo. See all of Remi →

See it on your line

Get a callback from Remi.

Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.

Prefer WhatsApp? Message us here →

Questions

Common questions

Does Remi work with our booking system?

Remi books, moves and cancels eye tests and check-ups live on the call in Google Calendar, Cliniko or Acuity. If you book in a different system, Remi can send callers your own online booking link on WhatsApp, or take a full message so your team can put it in your diary.

What happens if a patient calls with an urgent eye problem?

Remi never gives clinical advice. If a caller reports a sudden loss of vision, flashes or an injury, it puts the call straight through to your optometrist or team, or gives them the number you've chosen for urgent cases, and alerts staff. Remi is not an emergency service and never claims to be.

How does Remi handle personal information under POPIA?

We sign a POPIA operator agreement with your business before Remi goes live, and your patients' details are stored securely on EU-hosted infrastructure. Remi only books, messages and passes on calls for you.

Will Remi sound robotic? Can callers interrupt it?

No. Remi speaks with a natural voice in English or Afrikaans, and patients can interrupt it mid-sentence just as they would a person. There are no 'press 1' menus: people simply say what they need. On WhatsApp, Remi replies in 11 languages.

Can patients book when the practice is closed?

Yes. Remi answers 24/7, so a patient who rings on a Sunday evening can book their eye test there and then, straight into your diary, and gets a WhatsApp confirmation.

How much does Remi cost?

Remi Lite is R1,900 a month and includes 500 talk-minutes (about 19 minutes a day), then R1.85 a minute. If you only want WhatsApp, Basic is R990 a month. Setup is done for you, and there is a free 1-week trial.