Remi answers your practice's phone 24/7 in English or Afrikaans, books check-ups and emergency slots straight into Google Calendar, Cliniko or Acuity, and sends WhatsApp reminders so fewer chairs sit empty. Urgent calls go through to your team, and Remi never gives clinical advice.
Hear Remi answer a live call · 1-week free trial
The problem
Your front desk is checking patients in, phoning medical aids and taking payments, so the phone rings out at the busiest moments. Medical schemes paid an average of R1,393 for each out-of-hospital dentist visit in 2024 [3], so every caller who gives up and rings the next practice is real money walking out. After hours, a patient with toothache has nobody to talk to until the morning. Remi picks up every call, day or night, so the booking lands in your diary instead of someone else's.
How a call goes
No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.
Remi never gives clinical advice: if a caller is in severe pain or needs to be seen urgently, it puts the call straight through to your team or the dentist on call, or takes a detailed message and alerts you.
Built for dental practices
Books, moves and cancels appointments live on the call in Google Calendar, Cliniko or Acuity. On another system, Remi sends your booking link or takes a message.
WhatsApp confirmations and reminders 48 hours, 24 hours and 2 hours before each appointment, plus optional deposits or payment links on the services you choose, such as longer cosmetic treatments.
If a call does slip through, Remi sends the patient a WhatsApp straight away and carries on the conversation there, in any of 11 languages by message.
Severe pain or a patient who needs the dentist now? Remi puts the call straight through to your team, or takes a detailed message and alerts staff.
On Complete, Remi offers freed-up slots to patients on your waitlist, wins back patients who haven't booked in a while and asks happy patients for a Google review.
PaidUp (from R299/mo) politely chases unpaid balances, such as shortfalls medical aid didn't cover, over WhatsApp and email with a payment link, so nobody on your team has to make awkward calls.
What the research says
One hire, four jobs
Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the rand value it brings back every month.
Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.
Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From R299/mo as PaidUp.
Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.
Meet the whole team on the Remi homepage →
Ready for real customers
Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.
Pricing
R1,900/mo
vs about R10,656 a month for a dental receptionist[5]
Just want WhatsApp bookings? Basic from R990/mo. See all of Remi →
See it on your line
Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.
Prefer WhatsApp? Message us here →
Questions
Remi books, moves and cancels appointments live on the call in Google Calendar, Cliniko or Acuity. If you book in a different system, Remi can send callers your own online booking link on WhatsApp, or take a full message so your team can put it in your diary.
Remi never gives clinical advice. If a caller is in severe pain or needs to be seen urgently, it puts the call straight through to your team or your dentist on call, or takes a detailed message and alerts staff straight away. Remi is not an emergency service and never claims to be.
We sign a POPIA operator agreement with your business before Remi goes live, and your patients' details are stored securely on EU-hosted infrastructure. Remi only books, messages and passes on calls for you.
No. Remi speaks with a natural voice in English or Afrikaans, and patients can interrupt it mid-sentence just as they would a person. There are no 'press 1' menus: people simply say what they need. On WhatsApp, Remi replies in 11 languages.
Yes, if you want it to. You choose which services need a deposit, for example whitening or longer cosmetic work, and Remi sends the patient a payment link when it books. It is one of the simplest ways to cut no-shows.
Remi Lite is R1,900 a month and includes 500 talk-minutes (about 19 minutes a day), then R1.85 a minute. If you only want WhatsApp, Basic is R990 a month. Setup is done for you, and there is a free 1-week trial.
Book a demo and have a live conversation with Remi on your own line, then put it on your business number in a couple of days.
Book a free demoOr start your trial from R1,900/mo
Sources
More of Remi