Remi · AI receptionist · For aesthetic clinics and medi-spas

Every enquiry answered. Even mid-treatment.

Remi answers your clinic's calls 24/7 in English or Afrikaans and replies to WhatsApp and email, books consultations and treatments into Google Calendar, Cliniko or Acuity, and can send a deposit link when it books. It never advises on treatments or suitability: those questions go to your practitioner.

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Hear Remi answer a live call · 1-week free trial

The problem

Clients enquire when you're busy. They book whoever answers.

Your practitioners are with clients all day, and the front desk is checking people in and ringing up skincare, so calls and WhatsApps wait. A client asking about injectables, peels or skin tightening who can't get an answer can simply try the next clinic. The demand is real: ISAPS estimates South African plastic surgeons alone performed 54,434 non-surgical procedures in 2024 ^[2], before counting the doctors and medi-spas outside that survey. Remi answers every call and message straight away, books the consultation and sends a deposit link if you want one.

How a call goes

It answers, understands, and gets it done.

No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.

Ring · picks up instantly

Good afternoon, Lumiere Skin Clinic, this is Remi. How can I help?

Caller · the reason

Hi, I'd like to book anti-wrinkle injections. I've never had them before.

Remi · checks the diary

Lovely. First-time clients start with a consultation with Dr Pillay, who'll talk you through everything. She has Tuesday at 17:00 or Friday at 11:30. Which works for you?

Caller · picks a time

Friday at half past eleven, please.

✓

Booked · deposit link sent

You're booked with Dr Pillay on Friday at 11:30. I've sent the details and a link for your deposit to your WhatsApp, and you'll get a reminder before your visit.

Remi never advises on treatments, products or whether something is right for a client: those questions, and anyone calling about a reaction after treatment, go straight to your practitioner as a transfer or a detailed message.

Built for aesthetic clinics and medi-spas

It knows the calls your business actually gets.

Consultations and treatments booked live

Books, moves and cancels appointments on the call in Google Calendar, Cliniko or Acuity. On another system, Remi sends your booking link or takes a message.

Deposits on the treatments you choose

Remi sends a deposit or payment link when it books the services you pick, so a no-show doesn't leave a practitioner with an empty hour.

Reminders that cut no-shows

WhatsApp confirmations and reminders 48 hours, 24 hours and 2 hours before each appointment, plus optional deposits or payment links on the services you choose.

WhatsApp and email enquiries answered

Remi replies to WhatsApp and email as well as calls, in 11 languages by message, and texts back any missed caller on WhatsApp straight away.

Waitlist, win-backs and reviews

On Complete, Remi fills last-minute cancellations from your waitlist, wins back clients who haven't booked in a while and asks happy clients for a Google review.

Clinical questions go to your practitioner

Questions about suitability, aftercare or a reaction are put straight through to your team, or Remi takes a detailed message and alerts staff.

What the research says

The numbers behind the missed call.

ISAPS's 2024 survey puts botulinum toxin at 33,491 procedures, 61.5% of all non-surgical work by South African plastic surgeons, so injectables bookings are the bread and butter worth protecting.^[1]
Hyaluronic acid filler was the next most common non-surgical procedure in South Africa, at 10,668 procedures (19.6%) in 2024, according to ISAPS.^[4]
93.8% of South African social media users are on WhatsApp, so clients expect to message you there, and Remi answers those messages as well as calls.^[3]
South Africa had 50.8 million internet users in January 2025, so most of your clients can reach you by WhatsApp and email as well as by phone.^[5]

One hire, four jobs

You've met the receptionist. Meet the rest of the team.

Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the rand value it brings back every month.

Remi · Operations

Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.

Remi · Get Paid

Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From R299/mo as PaidUp.

Remi · Growth

Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.

Meet the whole team on the Remi homepage →

Ready for real customers

Safe with your data. Works with your diary.

Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.

POPIA operator agreement · data EU-hosted Google Calendar, Cliniko & Acuity Urgent calls put straight through Built & supported in South Africa

Pricing

A fraction of a front-desk salary.

R1,900/mo

vs about R10,356 a month for a medical receptionist^[6]

Answers every call 24/7 in English & Afrikaans
500 talk-minutes included (≈19 min/day), then R1.85/min
Books, reschedules & answers questions live on the call
Missed-call → instant WhatsApp text-back
Reminders, dashboard & daily brief

Start your free 1-week trial

Just want WhatsApp bookings? Basic from R990/mo. See all of Remi →

See it on your line

Get a callback from Remi.

Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.

Prefer WhatsApp? Message us here →

Questions

Common questions

Does Remi work with our booking system?

Remi books, moves and cancels appointments live on the call in Google Calendar, Cliniko or Acuity. If you book in a different system, Remi can send callers your own online booking link on WhatsApp, or take a full message so your team can put it in your diary.

What if a client calls about a reaction after treatment?

Remi never gives medical advice. It puts the call straight through to your practitioner or team, or takes a detailed message and alerts staff straight away. Remi is not an emergency service and never claims to be.

How does Remi handle personal information under POPIA?

We sign a POPIA operator agreement with your business before Remi goes live, and your clients' details are stored securely on EU-hosted infrastructure. Remi only books, messages and passes on calls for you.

Will Remi sound robotic? Can callers interrupt it?

No. Remi speaks with a natural voice in English or Afrikaans, and clients can interrupt it mid-sentence just as they would a person. There are no 'press 1' menus: people simply say what they need. On WhatsApp, Remi replies in 11 languages.

Can Remi take deposits to stop no-shows?

Yes. You decide which treatments need a deposit, and Remi sends the client a payment link when it books. WhatsApp reminders 48 hours, 24 hours and 2 hours before the appointment do the rest.

How much does Remi cost?

Remi Lite is R1,900 a month and includes 500 talk-minutes (about 19 minutes a day), then R1.85 a minute. If you only want WhatsApp, Basic is R990 a month. Setup is done for you, and there is a free 1-week trial.