Remi is an AI receptionist for Cape Town GPs, dentists, specialists and allied-health practices. It answers every call 24/7 in English and Afrikaans, books and reschedules into Cliniko, Nookal or Google Calendar, and keeps answering through the exact weeks your own front desk is away and the city is at its fullest.
The Cape Town-specific problem
Most cities have a quiet December. Cape Town has the opposite: the population swells, and practices field visitors who need a script rewritten, a travel-clinic appointment, a same-day GP slot or a dentist for a cracked tooth on holiday. That surge lands in the same weeks your receptionist is on leave, your locum is unfamiliar with your diary, and a temp would need six weeks of training to be useful for four.
Remi covers that gap without a handover. It already knows your diary, your medical aids and your prep instructions, and it works on 25 December for the same R2,900 it costs in June.
English & Afrikaans
Afrikaans is the most widely spoken home language in the Western Cape, and a patient who has to switch languages to book an appointment is a patient who feels like a guest in your practice. Remi answers in English and Afrikaans with a natural South African voice, and follows whichever language the caller opens in — mid-sentence if they switch.
Straight answer on the gap: Remi does not yet speak isiXhosa on voice. If a large share of your patients phone in isiXhosa, factor that in before you commit.
Across the city
Remi runs on your existing number, so there is nothing to install and nobody to let in. Practices we speak to sit across the whole metro:
The other Cape Town tax
Every Cape Town practice loses slots to traffic. A patient crawling down De Waal Drive or sitting on the N1 phones to say they will not make 15:00 — and if nobody picks up, you get a no-show instead of a reschedule. Remi answers that call on the first ring, finds them a later slot from your live diary, and frees the one they were going to waste so reception can offer it to somebody else.
Practice-ready
Remi runs alongside your booking system — no rip-and-replace — and treats patient information the way a healthcare practice has to.
Pricing
R2,900/mo
vs R10,800/mo for a full-time medical receptionist who still goes home at 5
Weighing this against a hire? See the full cost comparison →
See it on your line
Leave your details and we'll set up a live demo on your own practice number, so you can hear the latency and the Afrikaans yourself — no obligation.
Prefer WhatsApp? Message us here →
Tap “Talk to Remi” in the corner to have a live conversation with it right now — then put it on your practice number in a couple of days.
Book a free demoOr start your trial — from R2,900/mo
Questions
Yes, and in the Western Cape that matters more than it does elsewhere — Afrikaans is the most widely spoken home language in the province. Remi answers the phone in English and Afrikaans with a natural South African voice, and follows the caller rather than forcing them into one language.
Not yet. Remi currently handles English and Afrikaans on voice. If a meaningful share of your patients phone in isiXhosa, that is a genuine gap and you should weigh it — we would rather tell you now than have you find out in month two. It is on the roadmap, not in the product.
All of them — Remi is software on your existing line, so there is nothing to install and no travel involved. In practice we see the most interest from the practice corridors: Claremont, Rondebosch and Newlands; the Atlantic seaboard around Sea Point and Green Point; the CBD and Gardens; Century City and Milnerton; and the northern suburbs through Durbanville, Bellville and Table View, out to Somerset West.
That is the strongest single reason Cape Town practices call us. December through February is when your call volume peaks — visitors needing scripts, travel-clinic appointments and same-day GP slots — and it is the exact period your own front desk is on leave. Remi does not take December off, and does not need a temp trained on your systems for six weeks.
Remi · Standard is R2,900/month including 1,000 talk-minutes, then R1.85/min. Indeed puts the average South African medical receptionist at R10,838/month across 103 reported salaries — and that is salary alone, before UIF, leave cover and recruitment. There is a free 1-week trial so you can hear it on your own Cape Town line first.
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