Remi is an AI receptionist for Pretoria GPs, dentists, specialists and allied-health practices. It answers every call 24/7 in Afrikaans and English, fields the scheme and authorisation questions that dominate a Pretoria practice line, and books and reschedules into Cliniko, Nookal or Google Calendar.
The Pretoria-specific problem
Pretoria is the administrative seat of government, and a large share of the patients phoning a practice here are public-sector employees on the big government scheme. That shapes the call mix. Less “what have you got on Tuesday” and considerably more “do you bill my scheme directly”, “do I need a referral first”, “will this need pre-authorisation”, “what is the co-payment”.
Those calls are long, repetitive, and eat the hours your front desk should be spending on the patients standing in front of them. Remi answers every one of them from a knowledge base you control — the same answer, correctly, on the fortieth call as on the first — and escalates anything unusual to a human rather than guessing.
Afrikaans is not a nice-to-have here
Across Pretoria East and the older suburbs, Afrikaans is not the second option a patient is grudgingly offered — it is the language the practice runs in. A booking system that only works in English is the mismatch, not the accommodation. Remi answers in Afrikaans or English with a natural South African voice and follows the caller, including if they switch mid-sentence.
On the phone
Remi answers in Afrikaans and English with a natural South African voice, and follows whichever language the caller opens in — which in Pretoria is the difference between a patient feeling at home and feeling processed.
Straight answer on the gap: Remi speaks Afrikaans and English on voice — not Sepedi, Setswana or isiZulu. If a large share of your patients phone in those languages, weigh that before you commit.
Across the east and Centurion
The practice density in Pretoria sits east and south of the centre — the Menlyn and Brooklyn precincts, Waterkloof and Lynnwood, out through Faerie Glen and Moreleta Park, and down into Centurion. Remi runs on your existing number wherever your rooms are, so there is nothing to install and nobody to let into the building.
Across the city
Remi runs on your existing number, so there is nothing to install and nobody to let in. Practices we speak to sit right across Pretoria:
Practice-ready
Remi runs alongside your booking system — no rip-and-replace — and treats patient information the way a healthcare practice has to.
Pricing
R2,900/mo
vs R10,800/mo for a full-time medical receptionist who still goes home at 5
Weighing this against a hire? See the full cost comparison →
See it on your line
Leave your details and we'll set up a live demo on your own practice number, so you can hear the latency and voice quality yourself — no obligation.
Prefer WhatsApp? Message us here →
Tap “Talk to Remi” in the corner to have a live conversation with it right now — then put it on your practice number in a couple of days.
Book a free demoOr start your trial — from R2,900/mo
Questions
Yes, and in Pretoria that is often the bulk of the call volume. Remi answers the routine ones — which schemes you bill directly, whether a referral is needed, what a co-payment looks like, what to bring — from a knowledge base you control, giving the same correct answer on the fortieth call as on the first. Anything unusual or clinical is escalated to a human instead of guessed at.
It answers natively in Afrikaans with a natural South African voice, and follows the caller's language rather than forcing a choice up front — including if they switch mid-sentence. For a Pretoria East practice where Afrikaans is the working language rather than an accommodation, that is the difference between a system that fits and one that does not.
Afrikaans and English on voice only. It does not speak Sepedi, Setswana or isiZulu. That is a genuine limitation for parts of Pretoria and we would rather flag it now than have you find out after signing.
Yes — Cliniko, Nookal and Google Calendar. Remi checks live availability before offering a slot, then writes the booking, reschedule or cancellation back, so your existing system stays in charge and nothing is double-booked.
Remi · Standard is R2,900/month including 1,000 talk-minutes, then R1.85/min. Indeed puts the average South African medical receptionist at R10,838/month across 103 reported salaries, before UIF, leave cover and recruitment. There is a free 1-week trial so you can hear the Afrikaans on your own line first.
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