Remi answers your practice phone 24/7 in English or Afrikaans, books vaccinations, sterilisations and check-ups into Google Calendar, Cliniko or Acuity, and sends WhatsApp reminders. When an animal is in trouble, Remi puts the call through to your vet on call, and it never gives veterinary advice.
Hear Remi answer a live call · 1-week free trial
The problem
South Africa has only 60 to 70 vets per million people, far below the international norm the SAVC cites [2], while households keep an estimated 7.5 million dogs and 2 million cats [3]. That means full consult lists and a front desk that can't always reach the phone while it's helping someone at the counter. An owner who can't get through to book a booster or a sterilisation simply rings the next practice. Remi answers every call so the booking stays with you, and urgent calls still reach a person.
How a call goes
No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.
Remi never gives veterinary advice: if an owner says their animal has been hit by a car, poisoned or can't breathe, it puts the call straight through to your vet on call, or gives them the after-hours emergency number you've chosen.
Built for veterinary practices
Books, moves and cancels appointments live on the call in Google Calendar, Cliniko or Acuity. On another system, Remi sends your booking link or takes a message.
Remi puts urgent calls straight through to the vet on duty, or gives out the after-hours number you choose, and takes a detailed message so nothing is lost.
WhatsApp confirmations and reminders 48 hours, 24 hours and 2 hours before each appointment, plus optional deposits or payment links on the services you choose, such as sterilisations.
If a call does slip through, Remi sends the owner a WhatsApp straight away and carries on the conversation there, in any of 11 languages by message.
On Complete, Remi fills last-minute gaps from your waitlist, wins back clients who haven't booked in a while and asks happy owners for a Google review.
PaidUp (from R299/mo) politely chases unpaid accounts over WhatsApp and email with a payment link, so nobody on your team has to make awkward calls.
What the research says
One hire, four jobs
Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the rand value it brings back every month.
Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.
Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From R299/mo as PaidUp.
Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.
Meet the whole team on the Remi homepage →
Ready for real customers
Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.
Pricing
R1,900/mo
vs about R7,840 a month for a receptionist[6]
Just want WhatsApp bookings? Basic from R990/mo. See all of Remi →
See it on your line
Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.
Prefer WhatsApp? Message us here →
Questions
Remi books, moves and cancels appointments live on the call in Google Calendar, Cliniko or Acuity. If you book in a different system, Remi can send callers your own online booking link on WhatsApp, or take a full message so your team can put it in your diary.
Remi never gives veterinary advice or tells an owner what to do with their animal. It puts the call straight through to your vet on call, or gives the after-hours emergency number you've chosen, and takes a detailed message so your team has the full picture. Remi is not an emergency service and never claims to be.
We sign a POPIA operator agreement with your business before Remi goes live, and your clients' details are stored securely on EU-hosted infrastructure. Remi only books, messages and passes on calls for you.
No. Remi speaks with a natural voice in English or Afrikaans, and owners can interrupt it mid-sentence just as they would a person. There are no 'press 1' menus: people simply say what they need. On WhatsApp, Remi replies in 11 languages.
Remi takes the full details, the owner's name, number, location and what's wrong, and either puts the call through to the vet on duty or alerts your team with a detailed message. It doesn't give advice or promise an arrival time.
Remi Lite is R1,900 a month and includes 500 talk-minutes (about 19 minutes a day), then R1.85 a minute. If you only want WhatsApp, Basic is R990 a month. Setup is done for you, and there is a free 1-week trial.
Book a demo and have a live conversation with Remi on your own line, then put it on your business number in a couple of days.
Book a free demoOr start your trial from R1,900/mo
Sources
More of Remi