Remi · AI receptionist · For plumbing businesses

Every call-out answered. Even from under a sink.

Remi answers your phone 24/7 in English or Afrikaans while you're on a job. It takes the address and the details of the burst geyser, leak or blocked drain, books quotes and call-outs into Google Calendar, and puts urgent calls straight through to whoever is on call.

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Hear Remi answer a live call · 1-week free trial

The problem

When a geyser bursts, the customer rings until someone answers.

A burst geyser or a leak through the ceiling can't wait, so the homeowner rings plumber after plumber until one picks up. If you're on a roof or under a sink, that job goes to someone else. The work is there: Santam, which describes itself as the country's largest short-term insurer, paid over R366 million for burst geyser and water pipe claims in 2020 alone ^[1]. Remi answers every call, takes the job details and puts the urgent ones straight through to you or your on-call plumber.

How a call goes

It answers, understands, and gets it done.

No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.

Ring · picks up instantly

Good evening, Rapid Plumbing, this is Remi. How can I help?

Caller · the reason

Hi, my geyser has burst and there's water coming through the ceiling!

Remi · takes the details

I'm sorry, that sounds stressful. Can I take your address and the best number to reach you? Then I'll put you straight through to our plumber on call.

Caller · gives details

It's 14 Oak Street in Bellville, and this number is fine.

✓

Put through · plumber on the line

Thank you. I'm putting you through to Johan, our plumber on call, now, and I'll tell him it's a burst geyser at 14 Oak Street, Bellville.

Remi doesn't give safety advice or promise arrival times: it takes the details and puts urgent calls through to your on-call plumber, or takes a detailed message and alerts you, and it is never an emergency service.

Built for plumbing businesses

It knows the calls your business actually gets.

Call-outs and quotes booked

Non-urgent jobs, like a dripping tap or a quote for a bathroom, go straight into your Google Calendar while the customer is on the line.

Burst geysers go to the on-call plumber

Urgent calls are put straight through to whoever is on call, with Remi passing on what's happening and where, or Remi takes a detailed message and alerts you.

Full job details captured

Address, what's wrong and the best number to reach the customer, sent to you in a clear message so you can quote and plan your day.

Missed call, instant WhatsApp

If a call does slip through, Remi sends the customer a WhatsApp straight away and carries on the conversation there, in any of 11 languages by message.

Unpaid accounts chased

PaidUp (from R299/mo) politely chases unpaid invoices over WhatsApp and email with a payment link, so nobody on your team has to make awkward calls.

Reviews and repeat work

On Complete, Remi asks happy customers for a Google review and wins back past customers who haven't used you in a while.

What the research says

The numbers behind the missed call.

Santam paid its clients over R366 million for burst geyser and water pipe claims in 2020, which shows how much urgent plumbing work households face.^[1]
Santam reported that burst geyser claims rose 16% in 2020 compared with 2019, a sign of how much urgent geyser work there is.^[2]
Stats SA's General Household Survey 2024 found 46.4% of households now have piped water inside the dwelling, up from 40.4% in 2002, so there is more indoor plumbing to install and maintain.^[4]
93.8% of South African social media users are on WhatsApp, so a missed-call text-back there reaches a homeowner before they ring the next plumber.^[3]

One hire, four jobs

You've met the receptionist. Meet the rest of the team.

Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the rand value it brings back every month.

Remi · Operations

Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.

Remi · Get Paid

Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From R299/mo as PaidUp.

Remi · Growth

Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.

Meet the whole team on the Remi homepage →

Ready for real customers

Safe with your data. Works with your diary.

Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.

POPIA operator agreement · data EU-hosted Google Calendar, Cliniko & Acuity Urgent calls put straight through Built & supported in South Africa

Pricing

A fraction of a front-desk salary.

R1,900/mo

vs about R7,840 a month for a receptionist^[5]

Answers every call 24/7 in English & Afrikaans
500 talk-minutes included (≈19 min/day), then R1.85/min
Books, reschedules & answers questions live on the call
Missed-call → instant WhatsApp text-back
Reminders, dashboard & daily brief

Start your free 1-week trial

Just want WhatsApp bookings? Basic from R990/mo. See all of Remi →

See it on your line

Get a callback from Remi.

Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.

Prefer WhatsApp? Message us here →

Questions

Common questions

Does Remi work with our booking or job system?

Remi books, moves and cancels jobs live on the call in Google Calendar, Cliniko or Acuity, and for most plumbers that means Google Calendar. If you run your jobs in another system, Remi takes a full message with the address and details, or sends the customer your own booking link on WhatsApp.

What happens with a burst geyser at 2am?

Remi answers, takes the address and details, and puts the call straight through to your on-call plumber. If nobody picks up, it takes a detailed message and alerts you. Remi doesn't give safety advice or promise arrival times, and it is not an emergency service.

How does Remi handle personal information under POPIA?

We sign a POPIA operator agreement with your business before Remi goes live, and your customers' details are stored securely on EU-hosted infrastructure. Remi only books, messages and passes on calls for you.

Will Remi sound robotic? Can callers interrupt it?

No. Remi speaks with a natural voice in English or Afrikaans, and customers can interrupt it mid-sentence just as they would a person. There are no 'press 1' menus: people simply say what they need. On WhatsApp, Remi replies in 11 languages.

Can Remi tell callers my call-out fee and the areas I cover?

Yes. Remi tells callers what you've given it to share, such as your call-out fee and the suburbs you cover, and anything it doesn't know goes to you as a message rather than a guess.

How much does Remi cost?

Remi Lite is R1,900 a month and includes 500 talk-minutes (about 19 minutes a day), then R1.85 a minute. If you only want WhatsApp, Basic is R990 a month. Setup is done for you, and there is a free 1-week trial.