Remi answers while you're on a service or a boiler swap. It takes the address, the boiler make and the fault code, and books the visit into your diary. Urgent calls go straight through to whoever is on call.
Hear Remi answer a live call · 1-week free trial
The problem
Around 21.2 million households in England, 86%, heat their homes with a gas-fired system [1], and 6.4 million have a main heating system more than 12 years old [2]. When one of those stops on a cold morning, the customer rings round until somebody answers. Landlords also need a gas safety check every year [4], and those calls come in while you're on a job. Remi answers them all and books what can be booked.
How a call goes
No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.
If a caller says they can smell gas, Remi tells them to call the National Gas Emergency number, 0800 111 999, and alerts whoever is on call; beyond that it never gives safety or repair advice.
Built for heating and boiler engineers
Remi answers on the first ring, 24/7, including cold weekends and bank holidays.
Remi warm-transfers urgent calls to whoever is on call, or takes the details and alerts them straight away.
Remi asks for the boiler make, its age and the fault code on the display, and puts them on the booking, so you know more before you set off.
Annual services and landlord gas safety checks go straight into Google Calendar, with WhatsApp reminders 48h, 24h and 2h before.
On Complete, Remi asks happy customers for a Google review after the job, and wins back customers who haven't booked in a while.
PaidUp politely chases unpaid invoices over WhatsApp and email with a payment link. From £19/month.
What the research says
One hire, four jobs
Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the money it brings back every month.
Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.
Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From £19/mo as PaidUp.
Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.
Meet the whole team on the Remi homepage →
Ready for real customers
Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.
Pricing
£89/mo
vs about £24,800 a year to pay someone the National Living Wage (£12.71 an hour) for a 37.5-hour week[5]
Just want WhatsApp bookings? Basic from £49/mo. See all of Remi →
See it on your line
Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.
Prefer WhatsApp? Message us here →
Questions
Remi books, moves and cancels visits live in Google Calendar, Cliniko or Acuity. If you run your diary in another system, Remi can text the caller your own booking link, or take the full job details and send them to you to slot in. Most heating engineers start with Google Calendar.
Remi is not an emergency service. If a caller says they can smell gas, Remi tells them to call the National Gas Emergency number, 0800 111 999, and alerts whoever is on call. For any other urgent call it puts the caller straight through to the on-call engineer, or takes a detailed message and alerts them. It never gives safety or repair advice.
Yes. Remi works under UK GDPR and we provide a Data Processing Agreement for you to sign in your dashboard. Call recordings, transcripts and messages are stored securely on EU-hosted infrastructure.
Remi uses a natural AI voice and callers can interrupt it mid-sentence, the way they would a person. There are no 'press 1' menus: callers just say what they need.
Yes. Remi books services and gas safety checks into your diary, takes the property address and access details, and sends WhatsApp confirmations and reminders so you're not knocking on a door nobody answers.
Remi Lite is £89/month and includes 500 talk-minutes (about 19 minutes a day), then 15p a minute. If you only want WhatsApp handled, Basic is £49/month. Setup is done for you, and there's a free 1-week trial.
Book a demo and have a live conversation with Remi on your own line, then put it on your business number in a couple of days.
Book a free demoOr start your trial from £89/mo
Sources
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