Remi · AI receptionist · For locksmiths

Locked-out callers want an answer. Not your voicemail.

Remi answers every call while you're on a job, day or night. It takes the address and what's happened, puts urgent lockouts straight through to whoever is on call, and books lock changes and upgrades into your diary.

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Hear Remi answer a live call · 1-week free trial

The problem

If you don't answer, someone less honest might.

Someone locked out late at night rings the first number that answers. The Master Locksmiths Association received 402 reports of people overcharged for emergency lockouts in 2025 ^[1], and scam reports have risen 66% since 2021 ^[2]. A genuine local locksmith who answers straight away and gives a clear call-out price is exactly what those callers are looking for. Police in England and Wales also recorded 223,456 burglaries in the year to March 2026 ^[3], and each one can mean a lock to repair or change.

How a call goes

It answers, understands, and gets it done.

No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.

Ring · picks up instantly

Hello, Shaw Locksmiths, this is Remi. How can I help?

Caller · locked out

I've locked myself out and my keys are on the kitchen table. I'm stood outside with my little boy.

Remi · takes the details

Okay, let's get someone to you. What's the address, and is it a uPVC door or a wooden door with a night latch?

Remi · puts it through

Thanks. I'm putting you through to Lee, who's on call tonight. If he can't pick up, I'll send him your details straight away.

✓

Transferred · Lee takes the call

Lee hears a quick summary of the address, door and situation before he's connected, so the caller doesn't have to repeat themselves.

Remi is not an emergency service and never gives security or safety advice; urgent calls go straight through to whoever is on call, or Remi takes a detailed message and alerts them immediately.

Built for locksmiths

It knows the calls your business actually gets.

Every call, day and night

Remi answers on the first ring, 24/7, in a natural voice with no menus.

Lockouts put through

Remi warm-transfers urgent lockouts to whoever is on call, or takes the details and alerts them straight away.

Lock changes and upgrades booked

Non-urgent jobs like lock changes, upgrades and spare keys go straight into your Google Calendar, with WhatsApp confirmations and reminders.

Missed call, instant text-back

Any call that slips through gets an instant WhatsApp, so the caller knows a real local business has it.

Google reviews, on Complete

On Complete, Remi asks happy customers for a Google review, which helps new callers tell you apart from the cowboys.

Invoices chased for you

PaidUp politely chases unpaid invoices over WhatsApp and email with a payment link. From £19/month.

What the research says

The numbers behind the missed call.

Reports to the MLA of people overcharged for emergency lockouts rose 15% in 2025 to 402, so callers are wary and will favour a business that answers clearly and professionally.^[1]
Locksmith scam reports to the MLA rose 66% between 2021 and 2025, from 242 to 402, so trust is the thing you're really selling on the phone.^[2]
Police in England and Wales recorded 223,456 burglaries, residential and non-residential, in the year to March 2026, a steady source of lock repair and upgrade work.^[3]
Three in four UK private sector businesses (4.27 million of 5.69 million) have no employees, so the locksmith on a job is usually also the person meant to answer the phone.^[4]

One hire, four jobs

You've met the receptionist. Meet the rest of the team.

Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the money it brings back every month.

Remi · Operations

Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.

Remi · Get Paid

Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From £19/mo as PaidUp.

Remi · Growth

Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.

Meet the whole team on the Remi homepage →

Ready for real customers

Safe with your data. Works with your diary.

Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.

UK GDPR · DPA provided · data EU-hosted Google Calendar, Cliniko & Acuity Urgent calls put straight through Done-for-you setup & direct support

Pricing

A fraction of a front-desk salary.

£89/mo

vs about £24,800 a year to pay someone the National Living Wage (£12.71 an hour) for a 37.5-hour week^[5]

Answers every call 24/7: warm, natural and interruptible
500 talk-minutes included (≈19 min/day), then 15p/min
Books, reschedules & answers questions live on the call
Missed-call → instant WhatsApp text-back
Reminders, dashboard & daily brief

Start your free 1-week trial

Just want WhatsApp bookings? Basic from £49/mo. See all of Remi →

See it on your line

Get a callback from Remi.

Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.

Prefer WhatsApp? Message us here →

Questions

Common questions

Does Remi work with my booking system?

Remi books, moves and cancels jobs live in Google Calendar, Cliniko or Acuity. If you book in another system, Remi can text the caller your own booking link, or take a message with everything you need. Most locksmiths start with Google Calendar.

What happens with an urgent lockout?

Remi is not an emergency service. For an urgent lockout it takes the address and situation and puts the call straight through to whoever is on call, or takes a detailed message and alerts them immediately. It never gives security or safety advice.

Is Remi UK GDPR compliant?

Yes. Remi works under UK GDPR and we provide a Data Processing Agreement for you to sign in your dashboard. Call recordings, transcripts and messages are stored securely on EU-hosted infrastructure.

Will it sound robotic? Can callers interrupt?

Remi uses a natural AI voice and callers can interrupt it mid-sentence, the way they would a person. There are no 'press 1' menus: callers just say what they need.

Will Remi tell callers my call-out charge?

Yes, if you give it your prices. Callers worried about being overcharged often ask first, so a clear answer helps. Remi only states prices you've set and never guesses at a final bill.

How much does Remi cost?

Remi Lite is £89/month and includes 500 talk-minutes (about 19 minutes a day), then 15p a minute. If you only want WhatsApp handled, Basic is £49/month. Setup is done for you, and there's a free 1-week trial.