Remi answers your clinic phone while your physios are with patients. It books initial assessments and follow-ups live in Cliniko, Google Calendar or Acuity, sends WhatsApp reminders, and passes anything clinical straight to your team.
Hear Remi answer a live call · 1-week free trial
The problem
More than 20 million UK adults live with a musculoskeletal condition [1], and the NHS community MSK waiting list in England stood at 372,560 people in mid-2025 [2]. When someone decides not to wait, they search for a local physio and ring the first clinic that looks right. If your physios are mid-session and the call goes to voicemail, that initial assessment goes elsewhere. Remi answers, books it and reminds the patient before they arrive.
How a call goes
No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.
Remi never gives clinical advice or exercises. If a caller describes anything that sounds urgent, it puts them through to a physio or takes a detailed message and alerts your team at once.
Built for physiotherapy clinics
Books, moves and cancels appointments live on the call, straight into Cliniko, Google Calendar or Acuity.
Patients can move or cancel a follow-up by phone or WhatsApp, and Remi offers the next free slot straight away instead of losing them.
WhatsApp confirmations, then reminders 48 hours, 24 hours and 2 hours before each appointment.
Remi never advises. Anything clinical is put through to your team or taken as a detailed message, with staff alerted.
On Complete, Remi offers last-minute cancellations to patients on your waitlist and wins back patients who stopped coming.
PaidUp politely chases unpaid session fees over WhatsApp and email with a payment link, from £19/mo.
What the research says
One hire, four jobs
Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the money it brings back every month.
Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.
Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From £19/mo as PaidUp.
Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.
Meet the whole team on the Remi homepage →
Ready for real customers
Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.
Pricing
£89/mo
vs £25,530 a year for a UK receptionist (Indeed average)[4]
Just want WhatsApp bookings? Basic from £49/mo. See all of Remi →
See it on your line
Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.
Prefer WhatsApp? Message us here →
Questions
Remi books, reschedules and cancels live on the call in Google Calendar, Cliniko or Acuity. If your clinic books in a different system, Remi can text callers your own online booking link, or take their details and pass them to your team to book.
Remi never gives clinical advice. It puts the call straight through to a physio or another person you choose, or takes a detailed message and alerts your team at once. Remi is not an emergency service.
Yes. Remi works under UK GDPR and we provide a Data Processing Agreement for you to sign. Data is stored securely on EU-hosted infrastructure.
Remi speaks with a natural voice and patients can interrupt it mid-sentence, just as they would a person. There are no 'press 1' menus: callers simply say what they need.
Yes. During setup we load your appointment types, their lengths and which physio offers them, so Remi books new patients into an initial assessment and existing patients into a follow-up.
Remi Lite is £89/month and includes 500 talk-minutes (about 19 min/day), then 15p/min. If you only want WhatsApp, Basic is £49/mo. Setup is done for you and there is a free 1-week trial.
Book a demo and have a live conversation with Remi on your own line, then put it on your business number in a couple of days.
Book a free demoOr start your trial from £89/mo
Sources
More of Remi