Remi picks up when you're under a floor or driving between jobs. It takes the address and the problem, and books a visit slot into your diary. Urgent leaks go straight through to whoever is on call.
Hear Remi answer a live call · 1-week free trial
The problem
When water is coming through a ceiling, people ring until somebody answers. Burst pipes alone cost home insurers £153m in 2023 [1], and the value of other water damage claims, such as leaks, rose 20% that year [2]. Construction has more small businesses than any other UK sector, 885,000 of them [3], so a caller who reaches your voicemail has plenty of other numbers to try. The person who should answer is usually the one holding the wrench.
How a call goes
No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.
If a caller says water is pouring in or they can't stop it, Remi puts the call straight through to whoever is on call, or takes a detailed message and alerts them at once; it never tells callers how to fix anything themselves.
Built for plumbers
Remi answers on the first ring, 24/7, including evenings, weekends and bank holidays, in a natural voice with no menus.
Burst pipe or water through a ceiling? Remi warm-transfers the caller to whoever is on call, or takes the details and alerts them straight away.
Remi asks the questions you set (where the leak is, whether the water is off, how old the boiler is) and puts the answers on the booking, so you know the job before you arrive.
Remi books, moves and cancels visit slots live in Google Calendar, then sends WhatsApp confirmations and reminders 48h, 24h and 2h before.
Any call that slips through gets an instant WhatsApp, so the customer knows you've seen it and doesn't ring round.
PaidUp politely chases unpaid invoices over WhatsApp and email, with a payment link in every message. From £19/month.
What the research says
One hire, four jobs
Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the money it brings back every month.
Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.
Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From £19/mo as PaidUp.
Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.
Meet the whole team on the Remi homepage →
Ready for real customers
Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.
Pricing
£89/mo
vs about £24,800 a year to pay someone the National Living Wage (£12.71 an hour) for a 37.5-hour week[5]
Just want WhatsApp bookings? Basic from £49/mo. See all of Remi →
See it on your line
Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.
Prefer WhatsApp? Message us here →
Questions
Remi books, moves and cancels visits live in Google Calendar, Cliniko or Acuity. If you run your diary in another system, Remi can text the caller your own booking link, or take the full job details and send them to you to slot in. Most plumbers start with Google Calendar.
Remi is not an emergency service. When a caller has an urgent problem, Remi takes the address and details and puts the call straight through to whoever is on call, or takes a detailed message and alerts them immediately. It never gives repair or safety advice. If a caller says they smell gas, Remi tells them to call the National Gas Emergency number, 0800 111 999.
Yes. Remi works under UK GDPR and we provide a Data Processing Agreement for you to sign in your dashboard. Call recordings, transcripts and messages are stored securely on EU-hosted infrastructure.
Remi uses a natural AI voice and callers can interrupt it mid-sentence, the way they would a person. There are no 'press 1' menus: callers just say what they need.
Only prices you give it, such as your call-out charge or a fixed price for common jobs. For anything that needs a look, Remi takes the details and books a visit or takes a message for you, so it never guesses at a quote.
Remi Lite is £89/month and includes 500 talk-minutes (about 19 minutes a day), then 15p a minute. If you only want WhatsApp handled, Basic is £49/month. Setup is done for you, and there's a free 1-week trial.
Book a demo and have a live conversation with Remi on your own line, then put it on your business number in a couple of days.
Book a free demoOr start your trial from £89/mo
Sources
More of Remi