Remi answers your practice phone while the team is in consults, in theatre or closed for the night. It books vaccinations, boosters and neutering consults live on the call, sends WhatsApp reminders, and puts emergencies straight through to your on-call vet or out-of-hours provider.
Hear Remi answer a live call · 1-week free trial
The problem
The UK has an estimated 11.1 million pet dogs and 10.5 million pet cats [2], and their owners ring about everything from booster reminders to a dog that has eaten something it shouldn't. With 6,522 registered practice premises in the UK [1], an owner who cannot get through will simply try the next one. Meanwhile your vets and nurses are in consults and theatre, and the RCVS Code says vets in practice must take steps to provide 24-hour emergency first aid and pain relief [3]. Remi answers the routine calls and makes sure the urgent ones reach a person fast.
How a call goes
No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.
Remi never gives veterinary advice. If an owner describes an emergency, it puts them straight through to your on-call vet or gives them your out-of-hours provider's number, and alerts your team.
Built for veterinary practices
Books, moves and cancels appointments live on the call into Google Calendar, Cliniko or Acuity, from puppy vaccinations to neutering consults.
Urgent calls go straight to your on-call vet, or Remi gives the owner your out-of-hours provider's number. It takes details and never assesses the animal.
Confirmations, then reminders 48 hours, 24 hours and 2 hours before each appointment, so fewer consults are missed.
Repeat prescription requests and questions for a vet are taken as detailed messages and passed to your team, so nothing is scribbled on a sticky note.
If a call drops or an owner hangs up, Remi sends a WhatsApp straight away so the conversation carries on.
PaidUp politely chases unpaid treatment bills over WhatsApp and email with a payment link, from £19/mo.
What the research says
One hire, four jobs
Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the money it brings back every month.
Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.
Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From £19/mo as PaidUp.
Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.
Meet the whole team on the Remi homepage →
Ready for real customers
Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.
Pricing
£89/mo
vs £25,420 a year for a UK veterinary receptionist (Indeed average)[4]
Just want WhatsApp bookings? Basic from £49/mo. See all of Remi →
See it on your line
Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.
Prefer WhatsApp? Message us here →
Questions
Remi books, reschedules and cancels live on the call in Google Calendar, Cliniko or Acuity. If your practice books in a different system, Remi can text callers your own online booking link, or take their details and pass them to your team to book.
Remi never gives veterinary advice or assesses the animal. It puts the call straight through to your on-call vet, or gives the owner your out-of-hours provider's number, and alerts your team. Remi is not an emergency service.
Yes. Remi works under UK GDPR and we provide a Data Processing Agreement for you to sign. Data is stored securely on EU-hosted infrastructure.
Remi speaks with a natural voice and owners can interrupt it mid-sentence, just as they would a person. There are no 'press 1' menus: callers simply say what they need.
Yes. You tell us how out-of-hours cover works at your practice and Remi follows it: urgent calls go to your on-call vet or to your provider's number, and routine calls are booked or taken as a message for the morning.
Remi Lite is £89/month and includes 500 talk-minutes (about 19 min/day), then 15p/min. If you only want WhatsApp, Basic is £49/mo. Setup is done for you and there is a free 1-week trial.
Book a demo and have a live conversation with Remi on your own line, then put it on your business number in a couple of days.
Book a free demoOr start your trial from £89/mo
Sources
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