Remi · AI receptionist · For osteopathy practices

Every patient call answered. Even when you work alone.

Remi answers your practice phone while you are treating, so you never have to choose between the patient on the couch and the one on the line. It books new and returning patients live on the call, sends WhatsApp reminders, and passes anything clinical straight to you.

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Hear Remi answer a live call · 1-week free trial

The problem

When you work alone, every call during a treatment is missed

In a national study of UK osteopathic practice, 81.1% of osteopaths were self-employed and 63.9% worked alone exclusively or often ^[2]. If you are treating on your own, every call that comes in during a session goes unanswered. And 88.4% of patients in that study paid for their own appointments ^[2], so a missed call can be a paying patient who books with someone else. Remi answers while you work and puts the booking straight into your diary.

How a call goes

It answers, understands, and gets it done.

No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.

Ring · picks up instantly

Hello, Old Town Osteopathy, this is Remi. How can I help?

Patient

Hi, my shoulder's been stiff for a few weeks and a friend recommended you. Can I book in?

Remi checks the diary

Of course. New patients start with a first appointment with Claire. She has Thursday at 9:15am or Saturday at 10am. Which would you like?

Patient

Saturday at 10, please.

✓

Booked · WhatsApp confirmation sent

Lovely, you're booked with Claire on Saturday at 10am. I've sent the details to your WhatsApp and you'll get a reminder before your appointment.

Remi never gives clinical advice. If a caller describes anything that sounds urgent, it puts them straight through to you or takes a detailed message and alerts you at once.

Built for osteopathy practices

It knows the calls your business actually gets.

New and returning patients

Books, moves and cancels appointments live on the call, straight into Google Calendar, Cliniko or Acuity.

Reminders that cut no-shows

WhatsApp confirmations, then reminders 48 hours, 24 hours and 2 hours before each appointment.

WhatsApp and email answered

Messages that arrive while you treat are answered too, so evening enquiries do not wait until your next gap.

Deposits if you want them

Optional deposit or payment links on the appointments you choose, sent the moment the booking is made.

Clinical questions go to you

Remi never advises. Anything clinical is put through to you or taken as a detailed message, with you alerted straight away.

Unpaid fees chased

PaidUp politely chases unpaid appointment fees over WhatsApp and email with a payment link, from £19/mo.

What the research says

The numbers behind the missed call.

There were 5,653 osteopaths on the General Osteopathic Council register on 31 March 2026, and patients can easily try another if you do not answer.^[1]
In a national study of UK osteopathic practice (published 2022), 81.1% of osteopaths were self-employed and 63.9% worked alone exclusively or often, so there is often nobody else to pick up.^[2]
The same study found osteopaths offered 48.6% of patients an appointment within 3 days: patients are used to booking quickly, which only works if someone answers the phone.^[2]
Arthritis UK reports that 20.2 million UK adults live with an MSK condition, and MSK conditions account for 1 in 7 GP consultations.^[3]

One hire, four jobs

You've met the receptionist. Meet the rest of the team.

Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the money it brings back every month.

Remi · Operations

Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.

Remi · Get Paid

Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From £19/mo as PaidUp.

Remi · Growth

Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.

Meet the whole team on the Remi homepage →

Ready for real customers

Safe with your data. Works with your diary.

Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.

UK GDPR · DPA provided · data EU-hosted Google Calendar, Cliniko & Acuity Urgent calls put straight through Done-for-you setup & direct support

Pricing

A fraction of a front-desk salary.

£89/mo

vs £25,530 a year for a UK receptionist (Indeed average)^[4]

Answers every call 24/7: warm, natural and interruptible
500 talk-minutes included (≈19 min/day), then 15p/min
Books, reschedules & answers questions live on the call
Missed-call → instant WhatsApp text-back
Reminders, dashboard & daily brief

Start your free 1-week trial

Just want WhatsApp bookings? Basic from £49/mo. See all of Remi →

See it on your line

Get a callback from Remi.

Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.

Prefer WhatsApp? Message us here →

Questions

Common questions

Does Remi work with our booking system?

Remi books, reschedules and cancels live on the call in Google Calendar, Cliniko or Acuity. If your practice books in a different system, Remi can text callers your own online booking link, or take their details and pass them to your team to book.

What happens if a caller describes something urgent?

Remi never gives clinical advice. It puts the call straight through to you, or takes a detailed message and alerts you at once so you can call back between patients. Remi is not an emergency service.

Is patient data handled under UK GDPR?

Yes. Remi works under UK GDPR and we provide a Data Processing Agreement for you to sign. Data is stored securely on EU-hosted infrastructure.

Will it sound robotic? Can patients interrupt?

Remi speaks with a natural voice and patients can interrupt it mid-sentence, just as they would a person. There are no 'press 1' menus: callers simply say what they need.

I work on my own. Is Remi worth it for a single-handed practice?

That is who it helps most. You cannot answer the phone mid-treatment, and Remi can. Every booking goes straight into your diary, and Lite includes 500 talk-minutes a month (about 19 minutes a day) before any per-minute charge.

How much does Remi cost?

Remi Lite is £89/month and includes 500 talk-minutes (about 19 min/day), then 15p/min. If you only want WhatsApp, Basic is £49/mo. Setup is done for you and there is a free 1-week trial.