Remi · AI receptionist · For letting and estate agents

Every viewing request answered. Every leak logged.

Remi answers your office line 24/7. It books viewings straight into your diary, takes maintenance reports from tenants, and puts urgent problems through to whoever is on call.

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Hear Remi answer a live call · 1-week free trial

The problem

Tenants ring when things break. Applicants ring when they're ready.

4.7 million households in England rent privately ^[1], and their calls don't keep office hours: a ceiling leaks on a Saturday, an applicant wants a viewing after work. Among private renters who complained about repairs, 46% were unhappy with the response ^[2], and half of all renters who complained were unhappy with the outcome ^[3]. Answering quickly, logging the issue properly and getting it to the right person is the part you control.

How a call goes

It answers, understands, and gets it done.

No menus, no “press 1.” Remi just talks, and the caller can interrupt naturally, the way they would with a person.

Ring · picks up instantly

Good evening, Northside Lettings, this is Remi. How can I help?

Caller · reports a leak

Hi, I rent 14 Albert Road. Water's coming through the bathroom ceiling from the flat upstairs.

Remi · takes the details

I'm sorry, let's get this to the right person. Can I take your name, the address and your mobile? And is the water still coming through now?

Remi · puts it through

This needs someone tonight, so I'm putting you through to Sarah, who's on call. If she can't pick up, I'll alert her straight away with your details.

✓

Escalated · Sarah takes it

Sarah hears a quick summary of the address and the leak before she's connected, and the report is waiting for the team in the morning.

Remi never gives tenants safety or repair advice; it logs the report and puts urgent problems straight through to whoever is on call, or takes a detailed message and alerts them immediately.

Built for letting and estate agents

It knows the calls your business actually gets.

Viewings booked

Remi books, moves and cancels viewings live in Google Calendar, and answers questions using only the property details you give it.

Repair reports logged

Tenants report problems by phone or WhatsApp, and Remi passes a clear written report to your team.

Urgent problems put through

Leaks, no heating or a tenant locked out after hours? Remi warm-transfers the call to whoever is on call, or alerts them straight away.

Viewing reminders

WhatsApp confirmations and reminders 48h, 24h and 2h before each viewing, so fewer applicants fail to show.

WhatsApp, email and missed calls

Remi answers WhatsApp and email too, and any missed call gets an instant WhatsApp text-back.

Unpaid invoices chased

PaidUp politely chases unpaid invoices and balances over WhatsApp and email with a payment link. From £19/month.

What the research says

The numbers behind the missed call.

4.7 million households, 19% of all households in England, rented privately in 2024-25, a large and steady stream of tenant and applicant calls.^[1]
Among private renters who complained about repairs, 46% were unhappy with the response, so how quickly a repair call is answered and passed on matters.^[2]
Half of private renters who made any complaint were unhappy with the outcome (50%), and the main reasons for not complaining included not believing anything would be done.^[3]
Landlords must have a registered engineer carry out an annual gas safety check on each appliance and flue, so access appointments with tenants come round every year.^[4]
Landlords must have the electrics in rented homes checked at least every 5 years, another inspection visit your team has to arrange with tenants.^[5]

One hire, four jobs

You've met the receptionist. Meet the rest of the team.

Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin, and reports the money it brings back every month.

Remi · Operations

Reminders before every booking, confirmations, and a morning brief of the day ahead, so nothing slips.

Remi · Get Paid

Chases unpaid invoices over WhatsApp & email with one-tap payment links: politely, until settled. From £19/mo as PaidUp.

Remi · Growth

Fills cancellations from your waitlist, wins back customers who drifted, and asks happy ones for Google reviews. You approve every campaign.

Meet the whole team on the Remi homepage →

Ready for real customers

Safe with your data. Works with your diary.

Remi books straight into Google Calendar, Cliniko or Acuity. On any other system it texts callers your own booking link, or takes the details for your team.

UK GDPR · DPA provided · data EU-hosted Google Calendar, Cliniko & Acuity Urgent calls put straight through Done-for-you setup & direct support

Pricing

A fraction of a front-desk salary.

£89/mo

vs about £24,800 a year to pay someone the National Living Wage (£12.71 an hour) for a 37.5-hour week^[6]

Answers every call 24/7: warm, natural and interruptible
500 talk-minutes included (≈19 min/day), then 15p/min
Books, reschedules & answers questions live on the call
Missed-call → instant WhatsApp text-back
Reminders, dashboard & daily brief

Start your free 1-week trial

Just want WhatsApp bookings? Basic from £49/mo. See all of Remi →

See it on your line

Get a callback from Remi.

Leave your details and we'll set up a live demo on your own number, so you can hear the voice and the speed yourself, no obligation.

Prefer WhatsApp? Message us here →

Questions

Common questions

Does Remi work with my booking system?

Remi books, moves and cancels viewings and appointments live in Google Calendar, Cliniko or Acuity. If you book in another system, Remi can text the caller your own booking link, or take a message with everything you need.

What happens when a tenant reports an emergency out of hours?

Remi is not an emergency service and never gives tenants safety or repair advice. It takes the address and details, and puts the call straight through to whoever is on call, or takes a detailed message and alerts them immediately. If a tenant says they smell gas, Remi tells them to call the National Gas Emergency number, 0800 111 999.

Is Remi UK GDPR compliant?

Yes. Remi works under UK GDPR and we provide a Data Processing Agreement for you to sign in your dashboard. Call recordings, transcripts and messages are stored securely on EU-hosted infrastructure.

Will it sound robotic? Can callers interrupt?

Remi uses a natural AI voice and callers can interrupt it mid-sentence, the way they would a person. There are no 'press 1' menus: callers just say what they need.

Can Remi answer questions about our properties?

Yes, using only the details you give it, such as rent, available date and whether a property is furnished. If an applicant asks something Remi hasn't been told, it takes a message for the team rather than guessing.

How much does Remi cost?

Remi Lite is £89/month and includes 500 talk-minutes (about 19 minutes a day), then 15p a minute. If you only want WhatsApp handled, Basic is £49/month. Setup is done for you, and there's a free 1-week trial.